Digital Banking Enhanced Security

Two-factor authentication is an additional layer of security that uses a verification code that only a specific user has access to. This code can be delivered to a cell phone or landline phone. You may also have the code delivered via the Authy app, but the initial set up of the app requires a text message or landline phone call. Ensure that you have access to this phone while you are completing the process. This code cannot be delivered to an email address.

If you do not wish to enter a code each time you log in, click the “Don’t ask for codes again on this computer” box that appears on the verification code screen. Note: Never select this option when using a public or shared computer.

If you select this box and are still prompted to enter a code, please answer the following questions:

• Are you using the same device, but a different browser? Changing browsers (Chrome, Safari, etc.) may prompt you to enter a code. Simply check the box in the new browser as well.
• Are the last two digits of the phone number you entered that appear on your screen correct? If they are not, or if they are and you still do not receive the verification code, please contact our Customer Care Center.
• If you are entering a landline phone number, are you selecting the option for a phone call as opposed to a text message? Text messages can only be delivered to mobile devices.

You may reset the phone number used for two-factor authentication by logging in to your account and selecting Settings, then Security. In the section for Two-step verification, select Reset. If you are not able to log in, please our Customer Care Center.