Why is this conversion taking place?
We are moving away from the current platform to ensure we are able to continue offering the high level of service our customers deserve. We believe our new Remote Deposit platform will best serve your needs moving forward.
How can I be made a Treasury Management/deposit scanner user?
Your organization’s designated Treasury Management Administrator will work with you to add you as a user
Who would I contact with questions, or when I need assistance?
You can send secure messages through the Treasury Management Message Center, or call us at (888) 266-7441
How can I request to temporarily or permanently raise my deposit limits?
We can accept a secure request through the Treasury Management Message Center if you need a temporary increase. Your Tompkins Cash Management representative or branch can assist you with something permanent.
Can I still Save and Print my Submission and Verification reports?
These reports have been replaced by a robust Deposit Report that becomes available during the Make Deposit step, available in PDF, Excel, and CSV formats, also available through the Reports option.
How can I view past deposits?
Your previous deposits are available through Home > Recent Deposits, View Deposits, Search, Reports, and through additional accounting report tools.
While scanning checks I got interrupted and the screen timed out. Can I go back to my work?
While scanning, if you need to step away or handle an interruption you will need to select Close Batch to save your work. You can then choose Open Batch from the Start menu to continue where you left off.
Additionally, the Scan page will time out after 20min, so using Close Batch to periodically save your scans, when working for an extended period of time, is best practice.
How do I know if I’ve exceeded my per transaction/per day deposit limits?
The Status (i.e. Approved, Processed, Declined, etc.) of the deposits you’ve submitted to Tompkins would be found on your SmartPay Dashboard. Deposits Declined for Velocity Amount are checks exceeding your limits and will not be Processed. Your Treasury Management Admin can send a request for a temporary or permanent limit increase through the Treasury Management Message Center. Once your limits have been raised you would rescan the Declined check(s) then Make Deposit.
When scanning, I use a desktop shortcut to login. Where will I be going to make my deposits?
You’ll access our new Remote Deposit service by logging in to your Treasury Management profile from tompkinsbank.com and clicking on the “Receivables” menu option at the top of the screen.
Who do I contact if I need a password reset or when I’m locked out?
For security, instead of emailing you’ll either request a reset from your Treasury Management Administrator, or call the number on your scanner: (888) 266-7441
Is my daily deposit cutoff time changing?
The cutoff time for deposits will continue to be 6pm
Will I still Scan and Verify Transactions?
You’ll Scan, navigate to Batch Edit to make any adjustments, then finalize using Make Deposit. Your Treasury Management Administrator can assign these steps to one or more users as needed, and where dual control is needed.
Will I be notified if there’s a problem with my deposit?
Deposit rejection notices become available in View Messages within Remote Deposit Now. Reporting is also available.
Can I edit or delete a deposit item once my deposit is made?
Yes, you have until the cutoff time each day to edit or void a deposit item.
Can I share a computer and scanner with someone, or scan for more than one business?
Yes; however, it is important that you Logout of Treasury Management and your Smart Pay Dashboard between sessions.
My checks double-up (piggyback) during scanning. How do I address this?
Piggybacking can happen when 2 checks stick together, when a much larger check is paired with a smaller one in a stack, or if a check has perforated edges, etc. You can curb and address this by entering accurate check batch totals before scanning, then using Batch Edit to make corrections. On Scan, press Start to create a batch. Enter the total dollar amount of your check batch in the Expected Batch total field. Scan your checks, Close Batch. Go to Batch Edit. Here, your totals are displayed. Make your corrections, Save, or Delete checks that have Piggybacked. You can re-open your batch from Scan Start (arrow)> Open Batch, to rescan problem checks (Close Batch, Batch Edit). Then, you can Make Deposit.
